FAQ’S

HOW DO I ORDER MY KEEPSAKE JEWELLERY?

Ordering your keepsake jewellery is queit easy head to the shop icon on my website.

WHAT IS DNA KEEPSAKE JEWELLERY EXACTLY?

it is a piece of jewellery that is crafted with inclusions such as Breastmilk, Hair,Ashes,Placenta,Cord stump.

DO YOU HAVE A SET NUMBER OF CLIENT ORDERS YOU TAKE ON AT ONE TIME?

Yes due to the nature of this business i will be taking 5 client orders at a time, something that is so personal to craft i want to take the time on each piece without having the stress of too many orders, taking on a set number of orders at one time will ensure i can give my clients the best service possible, and be able to communicate one on one easily.

HOW LONG WILL IT TAKE MY KEEPSAKE PIECE TAKE TO CRAFT?

Firstly i’m a one person business, i don’t have machines to help me i craft all the jewellery myself purely by hand, once receiving your inclusions in the mail, i will start crafting your piece, i would estimate 4-6 weeks to have your pieces crafted once i receive your inclusions. 

if there is a delay for whatever reason i will contact your personally to let you know. 

WHAT KIND OF PAYMENT DO YOU ACCEPT?

Payments can be done via Paypal or credit card, please note that all orders will ony go ahead once full payment is made.

DO YOU OFFER AFTERPAY OR ZIPPAY?

At this current point and time No but i hope to in the future.

DO YOU OFFER RETURNS OR REFUNDS?

Due to the nature of the jewellery being crafted there will be no issue of a return or refund. your piece of jewellery contains your dna or a family members i cannot resell this.

DO YOU OFFER CANCELLATIONS AFTER I HAVE PLACED MY ORDER?

You will have 24 hours to change your mind and cancel any cancellations after this time frame will not be refunded. please make your decision carefully when placing a order, if you have any questions prior to ordering please contact myself via email facebook or instagram.

WHAT DOES SHIMMERS AND FLECKS MEAN?

Mica shimmers is what i use to colour your piece, it is a pigment powder the colours are very stunning, there will be a colour chart when you order so you can see the colours, flecks are flakes that come in different colours ther will be a colour chart for them also.

CAN I USE FROZEN BREASTMILK?

Yes you can it wont affect your piece at all as i preserve your milk before it goes into your jewellery to prevent it from mold and discolouring.

HOW DO YOU PRESERVE THE BREASTMILK?

AS a Baby bee Hummingbirds student i have the rights to use Baby bee Hummingbirds preservation Magic Mumma Milky Dust it is a proven preservation method and is 100%natural and safe.

HOW DO I SEND MY INCLUSIONS FOR YOU TO CRAFT WITH?

You will be sent the correct instructions on how to post your inclusions via email once your order has been made, sending them correctly is very important.

HOW MUCH BREASTMILK DO I SEND?

10ml is more then enough for your breastmilk jewellery any leftover brestmilk will be sent back to you or disgarded with your permission.

HOW MUCH PLACENTA PILLS DO I SEND?

Only one placenta pill is more than enough for a few pieces of jewellery any left over powder will be sent back to you or disgarded with your permission.

HOW MUCH HAIR DO I SEND?

3cm lock of hair is enough for 1 piece of jewellery if any is left over it will be sent back to you or disgarded with your permision.

IS IT POSSIBLE TO HAVE MY BABIES CORD STUMP PUT I JEWELLERY?

Yes it is, it is grinded up to go in your piece of jewellery.

IS MY DNA KEEPSAKE JEWELLERY WATERPROOF?

It is advisable not to wear it in water as it may damage your piece, care instructions are provided with each piece when it goes home.

CAN YOU USE FLOWERS IN JEWELLERY?

Yes i can as long as there dried.

DO YOU WORK WITH HUMAN CREMATION ASHES?

Yes i do, and i will be honoured to craft a piece for your loved one. i only need a teaspoon of ashes to worek with, any remaining ashes will be sent back to you, i do not disgard them.

DO YOU WORK WITH ANIMAL ASHES?

Yes i do. i will be honoured to craft for your pet, i only need a teaspoon of ashes to work with, any remaining ashes will be sent back you, i will not disgard.

WHAT KIND OF JEWELLERY FINDING DO YOU WORK WITH?

Most of my offerings are wire wrapped, and i will be using mainly sterling silver wire, i will also work with non tarnish silver,gold plated also no tarnish copper wire, the non tarnish coat prevents tarnishing and any discolouration and stops the plating wearing off easy.

Sterling silver bead ends on my beads.

HOW DO I DETERMINE MY RING SIZE?

There is a ring size chart on my website it tells you how to measure your finger, please measure properly as if i make the wrong size i will not be able to resize.

WHERE ARE YOU LOCATED?

I run and work in my studio from home in Shepparton Victoria Australia.

DO YOU SHIP WORLDWIDE?

Currently i only ship Australia wide, looking to ship worldwide in the future.

I’M LOCAL CAN I HAND DELIVER MY INCLUSIONS TO YOU?

Most Defiantly conatct me via email or facbook to talk further.

DO YOUR BEADS FIT A PANDORA STYLE BRACLET?

Yes all my beads i craft will fit a pandora style braclet.

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